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Safety first

SereneAir had implemented the following precautionary measures during the COVID-19 pandemic for its passengers' safety.

Departure: When needed, passengers without masks are provided with masks at the airport. Sanitizers are placed at every counter from check-in to boarding lounge. Temperature of every passenger is checked before boarding the flight, along with all the Covid-19 safety measures.

In-flight: Our crew is geared with Personal Protective Equipment (PPE) during the flight for safety of the passengers. Sanitizers are available inside the aircraft for all passengers. SereneAir strives to give you a safe flight experience.

Arrival: SereneAir makes sure to sanitize and spray all the passengers' luggage for their safety on arrival. At SereneAir, the safety of our valued passengers is our first priority.

Charter Flight Services

For SereneAir passenger and cargo charter flight services, please email us at charter@sereneair.com.
Our representative will contact you within 24 hrs.

Customer Care

At SereneAir, we always care for our valued passengers.

Feedback form: Click here
Live chat: Click here
UAN: 051-111-737-363
WhatsApp: +92 3111 737 363
customeraffairs@sereneair.com

Group booking

SereneAir offers lucrative discounts for a group of 10 or more.
Please click here to download the form, fill it in and send it to us at groups@sereneair.com. The concerned team will respond to you in due course.

Corporate Services

If you are interested to join hands with SereneAir for a corporate partnership, please email us at salesupport@sereneair.com. Our representative will contact you within 24hrs.

Fleet information

Total : 7

Aircraft	Reg. #	Economy Capacity	SerenePlus Capacity
Boeing 737-363 NG	AP-BNA	189	-
Boeing 737-363 NG	AP-BNB	186	-
Boeing 737-363 NG	AP-BNC	189	-
Boeing 737-363 NG	AP-BND	189	-
Airbus A330-200	AP-BNE	275	24
Airbus A330-200	AP-BNF	265	24
Airbus A330-200	AP-BNG	265	24

Cargo Services

SereneAir has been providing the best cargo services. If you are interested in our cargo services, please email us at cargo@sereneair.com. You'll be contacted within 24hrs.

Feedback
Please make a choice:

Technical
Report issues with our Official Website www.sereneair.com, or the online booking engine, login, e-receipt delivery etc.

Services
Report issues related to services (boarding, in-flight service, delays, cancellation, refunds, baggage or call center support.

Branding Services

Co-branding: SereneAir gives you the opportunity for co-branding partnership to advertise with us in a unique manner and prominent locations; on ground and within the aircraft.
Sponsorships: If you are interested in sponsorship deals with SereneAir for events and joint promotions, please email us at branding@sereneair.com.

Lost or mishandled baggage

Claim is to be submitted on "Baggage Claim Form" as under or else it will be inadmissible:
- MISSING/DELAYED: Within 14 days from date baggage ought to have arrived. Compensation will be paid as per the Conditions of Carriage.
- Production of baggage identification tag is essential for the claim.
- SereneAir assumes no liability for valuable items in checked in baggage of the passenger.
Procedure:
- PAX must report at Airport office and notify complaint. If the query is not resolved, then direct the PAX to representatives mentioned below according to the concerned sectors.
- Contact our baggage services staff at the point of destination airport before leaving the arrival hall and staff will raise a baggage “LOST or MISHANDLE” report.
- Provide all the details needed by SereneAir Personnel.
- Complete your name with correct spelling, any other name on the bag, permanent and temporary contact, containing item and any other relevant information.
- The correct type and color of your missing bag through the identification chart provided by baggage services staff.
- Provide the brand of the baggage name i-e (Samsonite or Delsey etc.)
- Please make sure that you have the SereneAir Baggage Services contact numbers, claim file reference and documents for further queries.
- If it happens that your baggage is not traced and you need to travel to another destination, you may contact our baggage services staff at the point for further handling and information that you may need.
For further information, please email us at: ll@sereneair.com

Booking for Beijing Daxing (PKX)

SereneAir is excited to announce the launch of a weekly flight to Beijing Daxing International Airport (PKX).

Flights to Quetta

Scheduled Maintenance

Dear Valued Customers,

Our Booking Portal will be offline on December 6th 2023, from 01:00 AM till 06:00 AM Pakistan Standard Time, due to an essential Scheduled Maintenance. Inconvenience is regretted.

For more information, please call on our UAN @ 111737363.

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Group Booking Procedure, Quick PRS.

Updated: SEP 20th, 2024