SereneAir had implemented the following precautionary measures during the COVID-19 pandemic for its passengers' safety.
Departure: When needed, passengers without masks are provided with masks at the airport. Sanitizers are placed at every counter from check-in to boarding lounge. Temperature of every passenger is checked before boarding the flight, along with all the Covid-19 safety measures.
In-flight: Our crew is geared with Personal Protective Equipment (PPE) during the flight for safety of the passengers. Sanitizers are available inside the aircraft for all passengers. SereneAir strives to give you a safe flight experience.
Arrival: SereneAir makes sure to sanitize and spray all the passengers' luggage for their safety on arrival. At SereneAir, the safety of our valued passengers is our first priority.
Charter Flight Services
For SereneAir passenger and cargo charter flight services, please email us at firstname.lastname@example.org.
Our representative will contact you within 24 hrs.
At SereneAir, we always care for our valued passengers.
Feedback form: Click here
Live chat: Click here
WhatsApp: +92 3111 737 363
SereneAir offers lucrative discounts for a group of 10 or more.
Please click here to download the form, fill it in and send it to us at email@example.com. The concerned team will respond to you in due course.
If you are interested to join hands with SereneAir for a corporate partnership, please email us at firstname.lastname@example.org. Our representative will contact you within 24hrs.
SereneAir has been providing the best cargo services. If you are interested in our cargo services, please email us at email@example.com. You'll be contacted within 24hrs.
Co-branding: SereneAir gives you the opportunity for co-branding partnership to advertise with us in a unique manner and prominent locations; on ground and within the aircraft.
Sponsorships: If you are interested in sponsorship deals with SereneAir for events and joint promotions, please email us at firstname.lastname@example.org.
Lost or mishandled baggage
Claim is to be submitted on "Baggage Claim Form" as under or else it will be inadmissible:
MISSING/DELAYED: Within 14 days from date baggage ought to have arrived. Compensation will be paid as per the Conditions of Carriage.
Production of baggage identification tag is essential for the claim.
SereneAir assumes no liability for valuable items in checked in baggage of the passenger.
PAX must report at Airport office and notify complaint. If the query is not resolved, then direct the PAX to representatives mentioned below according to the concerned sectors.
Contact our baggage services staff at the point of destination airport before leaving the arrival hall and staff will raise a baggage “LOST or MISHANDLE” report.
Provide all the details needed by SereneAir Personnel.
Complete your name with correct spelling, any other name on the bag, permanent and temporary contact, containing item and any other relevant information.
The correct type and color of your missing bag through the identification chart provided by baggage services staff.
Provide the brand of the baggage name i-e (Samsonite or Delsey etc.)
Please make sure that you have the SereneAir Baggage Services contact numbers, claim file reference and documents for further queries.
If it happens that your baggage is not traced and you need to travel to another destination, you may contact our baggage services staff at the point for further handling and information that you may need.
For further information, please email us at: email@example.com