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Refund and Change charges are applicable based on point of origin. Sample as : PAK-KSA-PAK ( Point of origin )

China
Refund and Change Rules - PAK to CHN
Time	Refund	Change
Before flight Departure-04hour(s)	PKR 20,000	PKR 15,000
Other- (NO-SHOW)	PKR 25,000	PKR 25,000
Refund and Change Rules - CHN to PAK
Time	Refund	Change
Before flight Departure-04hour(s)	CNY 600	CNY 500
Other- (NO-SHOW)	CNY 700	CNY 700
Tickets will be valid till 29th Day only after flight departure. Penalty will be charged per passenger ticket.

United Arab Emirates
Refund and Change Rules - PAK to UAE
Time	Refund	Change
Before flight Departure-04hour(s)	PKR 5,000	PKR 5,000
Other- (NO-SHOW)	PKR 7,500	PKR 10,000
Refund and Change Rules - UAE to PAK
Time	Refund	Change
Before flight Departure-04hour(s)	AED 100	AED 100
Other- (NO-SHOW)	AED 150	AED 150
Tickets will be valid till 29th Day only after flight departure. Penalty will be charged per passenger ticket

Kingdom of Saudi Arabia
Refund and Change Rules - PAK to KSA
Time	Refund	Change
Before flight Departure-04hour(s)	PKR 5,000	PKR 5,000
Other- (NO-SHOW)	PKR 7,500	PKR 10,000
Refund and Change Rules - KSA to PAK
Time	Refund	Change
Before flight Departure-04hour(s)	SAR 150	SAR 100
Other- (NO-SHOW)	SAR 250	SAR 150
Tickets will be valid till 29th Day only after flight departure. Penalty will be charged per passenger ticket

Refund and Change charges are applicable based on point of origin. Sample as : PAK-KSA-PAK ( Point of origin )

Ticket Validity & Conditions:

Tickets are non-transferable and non-endorsable and are subject to the following terms and limits:

• All tickets expire 29 days from the flight date. The expired tickets have no value; cannot be refunded, cancelled or changed.
• For ticket changes, passengers pay the change fee PLUS the difference in the fare. Same fare is not guaranteed.
• Refund charges will be completely waived off in case of death of passenger.
• Please note that charges are segment wise. If PAX is on round trip, charges will be doubled

Domestic
Refund and Change Rules - ( Economy & Serene Plus )
Time	Refund	Change
Before flight Departure-04hour(s)	PKR 2,500	PKR 2,500
Other- (NO-SHOW)	PKR 4,000	PKR 4,000
Tickets will be valid till 29th Day only after flight departure. Penalty will be charged per passenger ticket.

Ticket Validity & Conditions:

Tickets are non-transferable and non-endorsable and are subject to the following terms and limits:

• All tickets expire 29 days from the flight date. The expired tickets have no value; cannot be refunded, cancelled or changed.
• For ticket changes, passengers pay the change fee PLUS the difference in the fare. Same fare is not guaranteed.
• Refund charges will be completely waived off in case of death of passenger.
• Please note that charges are segment wise. If PAX is on round trip, charges will be doubled

GDS - International Penalties (EX-PAK)
GDS Cancellation/Refund Penalties		GDS Change/Reissue Penalties
Before Departure	After Departure	Before Departure	After Departure
22 USD/PER COUPON	38 USD/PER COUPON	22 USD/PER COUPON	32 USD/PER COUPON
Tickets will be valid till 29th Day only after flight departure. The penalty will be charged per passenger segment. Refund and Change charges are applicable based on point of origin.

GDS - International Penalties (EX-UAE)
GDS Cancellation/Refund Penalties		GDS Change/Reissue Penalties
Before Departure	After Departure	Before Departure	After Departure
AED 70/PER COUPON	AED 90/PER COUPON	AED 65/PER COUPON	AED 75/PER COUPON
Tickets will be valid till 29th Day only after flight departure. The penalty will be charged per passenger segment. Refund and Change charges are applicable based on point of origin.

GDS - Domestic Penalties
GDS Cancellation/Refund Penalties		GDS Change/Reissue Penalties
Before Departure	After Departure	Before Departure	After Departure
13 USD/PER COUPON	16 USD/PER COUPON	08 USD/PER COUPON	10 USD/PER COUPON
Tickets will be valid till 29th Day only after flight departure. Penalty will be charged per passenger ticket.

Serene Plus - Domestic - GDS
GDS Penalties
Conditions	Modification Charges/Segment	Refund Charges/Segment
Before Departure	4 USD/ Per Coupon	13 USD/ Per Coupon
After Departure	10 USD/ Per Coupon	16 USD / Per Coupon
Tickets will be valid till 29th Day only after flight departure. Penalty will be charged per passenger ticket.

Important Notes:

• A refund needs to be applied within the ticket validity period.
• Domestic Flight: In case of flight delay by more than 02 hours or rescheduled to earlier departure by more than 01 hours, a full waiver on penalties will be granted if refunded.
• International Flight: In case of flight delay by more than 05 hours or rescheduled to earlier departure by more than 01 hours a full waiver on penalties will be granted if refunded.
• The ticket needs to be reissued on the same higher fare class or RBDS as changes can not be made on the lower fare class or RBDS.
• For a refund, it is mandatory to cancel the booking before applying for an auto refund. in case of misuse, the airline will charge additionally.
• Penalties are applied per coupon/segment. (If PAX is on roundtrip charges will be doubled accordingly).
• Penalty amounts vary depending upon the dollar exchange rate.
• All tickets are valid till 29 days after the departure of the flight.

 

Auto-Refund On GDS:

The automated refunds have been activated effective January 12th, 2021. You are requested to follow the below procedure for GDS PNR refunds.

 

1.   Refunds which were already filled on BSP Link till 12-Jan-2021, agent will mention the RA Number in Refund Remarks.

2.   Remarks also to be mentioned for cancelled & rescheduled flight as per below syntax. (XXLD 503 10th Jan), (RES 504 10th Jan).

3.   Agent will cancel the segment first and will proceed with Auto refund.

4.   In case of "No Show", the agent has to cancel or modify the segment before it gets Flown in GDS. (This should be processed on the same day of the Flight Departure).

5.  Void ticket segments are to be cancelled also on the same day.

6.  Refunds which were not filled under validity & processed as auto refund (Having no reference of Refund Application) an ADM will be raised to them as per company policy.

7. Effective January 12th, 2021, if segments are not cancelled before proceeding auto refund, ADM will be raised as per company.

8. Refund penalties need to be checked from fare rules and applied accordingly.