Baggage Policy

Domestic

Free Baggage

Economy Regular

Serene Plus

Domestic

20 Kg = 1 Pcs, 7 Kg Hand Carry

40Kg = 2 Pcs (not more than 32 Kg in one piece), 7 Kg Hand Carry

80 KG (Any Number of Pieces) + Up to 12 KG Hand Carry (Infants Allowed with 10KG Checked-in baggage Only)

UAE

UAE Baggage Allowance

PAK to UAE

UAE to PAK

NIL Baggage

Free Baggage

Economy Regular

NIL Baggage

Free Baggage

Economy Regular

-

20 KG = 1 Pcs

40 KG = 2 Pcs ( one piece not more than 32 Kg ) + 7 KG Hand Carry

Only 7 KG Hand Carry

20 KG = 1 Pcs + 7 KG Hand Carry

40 KG = 2 Pcs ( one piece not more than 32 Kg ) + 7 KG Hand Carry

Special Baggage Offer!
All UAE to PAK Sectors

Economy Regular

NIL Baggage

Starting from April 17th, 2023.

Valid till May 31st, 2023.

Regular allowance will be allowed after the offer's expiry.

60KG (02 Pcs, one piece not more than 32 KG ) +7KG Hand Carry.
Note. Carton will not be allowed. Only bags will be allowed.

Starting from April 25th, 2023.
Valid till May 31st, 2023.

60KG (02 Pcs, one piece not more than 32 KG ) +7KG Hand Carry.
Note. Carton will not be allowed. Only bags will be allowed. Regular allowance of 7KG Hand Carry will be allowed after the offer's expiry.

KSA

KSA Baggage Allowance

737

KSA to PAK

PAK to KSA

Free Baggage

Economy Regular

Free Baggage

Economy Regular

20Kg (01 Pc)+ 7KG Hand Carry

40KG (02 Pcs, one piece not more than 32 KG ) + 7KG Hand Carry

NIL

30KG (01Pcs) + 7KG Hand Carry

330

40KG (02 Pcs, one piece not more than 32 KG ) +7KG Hand Carry

60KG (02 Pcs, one piece not more than 32 KG ) +7KG Hand Carry

NIL

60 KG (02 Pcs, one piece not more than 32 KG ) +7 Hand Carry

Serene Plus

Serene Plus

80 KG (04 Pcs, one piece not more than 32 KG ) + Up to 12 KG Hand Carry(Infants allowed with 10KG Checked-in baggage Only)

80 KG (04 Pcs, one piece not more than 32 KG ) + Up to 12 KG Hand Carry(Infants allowed with 10KG Checked-in baggage Only)

Baggage Dimensions

Checked-in baggage dimensions should not exceed 54 inches (L+W+H=54).
Hand carry should not exceed 7 kg in total with dimensions no more than 45 inches (L+W+H=45).
Laptop will be excluded from hand carry.

Excess baggage

Route

Charges

Domestic

115 PKR Per KG

Route

Charges

PAK - UAE

Rs. 250/- per Kg

UAE - PAK

AED 20 Per KG

Route

Charges

PAK to KSA

250 PKR Per KG

KSA to PAK

SAR 30 Per KG

Lost or mishandled baggage

Claim is to be submitted on "Baggage Claim Form" as under or else it will be inadmissible:
- MISSING/DELAYED: Within 14 days from date baggage ought to have arrived. Compensation will be paid as per the Conditions of Carriage.
- Production of baggage identification tag is essential for the claim.
- SereneAir assumes no liability for valuable items in checked in baggage of the passenger.
Procedure:
- PAX must report at Airport office and notify complaint. If the query is not resolved, then direct the PAX to representatives mentioned below according to the concerned sectors.
- Contact our baggage services staff at the point of destination airport before leaving the arrival hall and staff will raise a baggage “LOST or MISHANDLE” report.
- Provide all the details needed by SereneAir Personnel.
- Complete your name with correct spelling, any other name on the bag, permanent and temporary contact, containing item and any other relevant information.
- The correct type and color of your missing bag through the identification chart provided by baggage services staff.
- Provide the brand of the baggage name i-e (Samsonite or Delsey etc.)
- Please make sure that you have the SereneAir Baggage Services contact numbers, claim file reference and documents for further queries.
- If it happens that your baggage is not traced and you need to travel to another destination, you may contact our baggage services staff at the point for further handling and information that you may need.
For further information, please email us at: ll@sereneair.com

Baggage Acceptance Policy

Prohibited items on-board

Carrying dangerous goods on-board an aircraft is an offense. For your safety, spare lithium batteries used for the electronic devices such as cameras, mobile phones, laptop etc. and dangerous articles such as those specified below must not be carried in your checked-in baggage. Please note that this is not a comprehensive list. Please consult SereneAir for details.

Aircraft	Reg. #	Economy Capacity	SerenePlus Capacity
Boeing 737-363 NG	AP-BNA	189	-
Boeing 737-363 NG	AP-BNB	186	-
Boeing 737-363 NG	AP-BNC	189	-
Boeing 737-363 NG	AP-BND	189	-
Airbus A330-200	AP-BNE	275	24
Airbus A330-200	AP-BNF	265	24
Airbus A330-200	AP-BNG	265	24

	Free Baggage	Economy Regular	Serene Plus
Domestic	20 Kg = 1 Pcs, 7 Kg Hand Carry	40Kg = 2 Pcs (not more than 32 Kg in one piece), 7 Kg Hand Carry	80 KG (Any Number of Pieces) + Up to 12 KG Hand Carry (Infants Allowed with 10KG Checked-in baggage Only)

UAE Baggage Allowance
PAK to UAE			UAE to PAK
NIL Baggage	Free Baggage	Economy Regular	NIL Baggage	Free Baggage	Economy Regular
-	20 KG = 1 Pcs	40 KG = 2 Pcs ( one piece not more than 32 Kg ) + 7 KG Hand Carry	Only 7 KG Hand Carry	20 KG = 1 Pcs + 7 KG Hand Carry	40 KG = 2 Pcs ( one piece not more than 32 Kg ) + 7 KG Hand Carry

KSA Baggage Allowance
737	KSA to PAK		PAK to KSA
	Free Baggage	Economy Regular	Free Baggage	Economy Regular
	20Kg (01 Pc)+ 7KG Hand Carry	40KG (02 Pcs, one piece not more than 32 KG ) + 7KG Hand Carry	NIL	30KG (01Pcs) + 7KG Hand Carry

330	40KG (02 Pcs, one piece not more than 32 KG ) +7KG Hand Carry	60KG (02 Pcs, one piece not more than 32 KG ) +7KG Hand Carry	NIL	60 KG (02 Pcs, one piece not more than 32 KG ) +7 Hand Carry
		Serene Plus		Serene Plus
		80 KG (04 Pcs, one piece not more than 32 KG ) + Up to 12 KG Hand Carry(Infants allowed with 10KG Checked-in baggage Only)		80 KG (04 Pcs, one piece not more than 32 KG ) + Up to 12 KG Hand Carry(Infants allowed with 10KG Checked-in baggage Only)

Route

Charges

Domestic

115 PKR Per KG

Route

Charges

PAK - UAE

Rs. 250/- per Kg

UAE - PAK

AED 20 Per KG

Route

Charges

PAK to KSA

250 PKR Per KG

KSA to PAK

SAR 30 Per KG

SereneAir

About

Contact

Careers

Updates

Route Map

CEO's message

Policies

ADM

Travel

Carriage

Baggage

Credit Card

Refund & Exchange

Login

PMS

IATA

Gmail

Agents

Webmail

Connect

Media watch

Feedback

Passenger Rights

Privacy Policy

Cookie Policy

Accessibility

Special Baggage Offer! All UAE to PAK Sectors
			Economy Regular		NIL Baggage
Starting from April 17th, 2023.	Valid till May 31st, 2023.	Regular allowance will be allowed after the offer's expiry.	60KG (02 Pcs, one piece not more than 32 KG ) +7KG Hand Carry. Note. Carton will not be allowed. Only bags will be allowed.	Starting from April 25th, 2023. Valid till May 31st, 2023.	60KG (02 Pcs, one piece not more than 32 KG ) +7KG Hand Carry. Note. Carton will not be allowed. Only bags will be allowed. Regular allowance of 7KG Hand Carry will be allowed after the offer's expiry.

Route	Charges
Domestic	115 PKR Per KG
Route	Charges
PAK - UAE	Rs. 250/- per Kg
UAE - PAK	AED 20 Per KG
Route	Charges
PAK to KSA	250 PKR Per KG
KSA to PAK	SAR 30 Per KG

Baggage policy

Route Charges Domestic 115 PKR Per KG Route Charges PAK - UAE Rs. 250/- per Kg UAE - PAK AED 20 Per KG Route Charges PAK to KSA 250 PKR Per KG KSA to PAK SAR 30 Per KG

SereneAir

Policies

Login

Connect

Route

Charges

Domestic

115 PKR Per KG

Route

Charges

PAK - UAE

Rs. 250/- per Kg

UAE - PAK

AED 20 Per KG

Route

Charges

PAK to KSA

250 PKR Per KG

KSA to PAK

SAR 30 Per KG