Baggage Dimensions

• Checked-in baggage dimensions should not exceed 54 inches (L+W+H=54).
• Hand carry should not exceed 7 kg in total with dimensions no more than 45 inches (L+W+H=45).
• Laptop will be excluded from hand carry.

Excess baggage

Lost or mishandled baggage

• Claim is to be submitted on "Baggage Claim Form" as under or else it will be inadmissible:
  • MISSING/DELAYED: Within 14 days from date baggage ought to have arrived. Compensation will be paid as per the Conditions of Carriage.
  • Production of baggage identification tag is essential for the claim.
  • SereneAir assumes no liability for valuable items in checked in baggage of the passenger.
• Procedure:
  • PAX must report at Airport office and notify complaint. If the query is not resolved, then direct the PAX to representatives mentioned below according to the concerned sectors.
  • Contact our baggage services staff at the point of destination airport before leaving the arrival hall and staff will raise a baggage “LOST or MISHANDLE” report.
  • Provide all the details needed by SereneAir Personnel.
  • Complete your name with correct spelling, any other name on the bag, permanent and temporary contact, containing item and any other relevant information.
  • The correct type and color of your missing bag through the identification chart provided by baggage services staff.
  • Provide the brand of the baggage name i-e (Samsonite or Delsey etc.)
  • Please make sure that you have the SereneAir Baggage Services contact numbers, claim file reference and documents for further queries.
  • If it happens that your baggage is not traced and you need to travel to another destination, you may contact our baggage services staff at the point for further handling and information that you may need.
•   For further information, please email us at: ll@sereneair.com

Baggage Acceptance Policy

Prohibited items on-board