Free Baggage	Economy Regular	Serene Plus
Domestic	20 Kg = 1 Pcs, 7 Kg Hand Carry	40Kg = 2 Pcs (not more than 32 Kg in one piece), 7 Kg Hand Carry	80 KG (Any Number of Pieces) + Up to 12 KG Hand Carry (Infants Allowed with 10KG Checked-in baggage Only)

China

PAK to CHN		CHN to PAK
Economy Regular	Serene Plus	Economy Regular	Serene Plus
50Kg = 2 Pcs (One piece not more than 32 KG) + 7 Kg Hand Carry  Student Discount Baggage Policy 60Kg = 2 Pcs (One piece not more than 32 KG) + 7 Kg Hand Carry	80Kg = 3 Pcs(One piece not more than 32 KG), 10Kg Hand Carry	50Kg = 2 Pcs (One piece not more than 32 KG), 7 Kg Hand Carry Student Discount Baggage Policy 60Kg = 2 Pcs (One piece not more than 32 KG) + 7 Kg Hand Carry	80Kg = 3 Pcs(One piece not more than 32 KG), 10 Kg Hand Carry

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UAE

UAE Baggage Allowance
PAK to UAE
NIL Baggage		Free Baggage		Economy Regular		Serene Plus
Only 7 KG Hand Carry		20 KG = 1 Pcs		40 KG = 2 Pcs ( one piece not more than 32 Kg ) + 7 KG Hand Carry		80 KG = 3 Pcs( one piece not more than 32 Kg ) + 7 KG Hand Carry
UAE to PAK
	NIL Baggage		Free Baggage		Economy Regular		Serene Plus
A330	20 KG = 01 Pc + 7 KG Hand Carry		40 KG = 2 Pcs ( one piece not more than 32 Kg ) + 7 KG Hand Carry		60 KG = 2 Pcs ( one piece not more than 32 Kg ) + 7 KG Hand Carry		100 KG = 3 Pcs( one piece not more than 32 Kg ) + 7 KG Hand Carry
B737	10 KG = 1 Pcs + 7 KG Hand Carry		30 KG = 01 Pc + 7 KG Hand Carry		50 KG = 2 Pcs ( one piece not more than 32 Kg ) + 7 KG Hand Carry		N/A
B738	20 KG = 01 Pc + 7 KG Hand Carry		40 KG = 2 Pcs ( one piece not more than 32 Kg ) + 7 KG Hand Carry		60 KG = 2 Pcs ( one piece not more than 32 Kg ) + 7 KG Hand Carry		N/A
	Valid From 16 July '24 till 31 Jul '24		Valid From 16 July '24 till 31 Jul '24		Valid From 16 July '24 till 31 Jul '24		N/A

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KSA

KSA Baggage Allowance
PAK to KSA
NIL Baggage		Free Baggage	Economy Regular			Serene Plus
NIL		NIL	B737 : 30KG (01Pcs) + 7KG Hand Carry A330 : 50 KG (02 Pcs, one piece not more than 32 KG ) +7 Hand Carry			80 KG (04 Pcs, one piece not more than 32 KG ) + Up to 12 KG Hand Carry(Infants allowed with 10KG Checked-in baggage Only)
KSA to PAK
	NIL Baggage		Free Baggage		Economy Regular		Serene Plus
A330	40KG (02 Pcs, one piece not more than 32 KG ) +7KG Hand Carry		40 KG = 2 Pcs ( one piece not more than 32 Kg ) + 7 KG Hand Carry		50KG (02 Pcs, one piece not more than 32 KG ) +7KG Hand Carry		80 KG (04 Pcs, one piece not more than 32 KG ) + Up to 12 KG Hand Carry(Infants allowed with 10KG Checked-in baggage Only)
B737	20Kg (01 Pc)+ 7KG Hand Carry		20Kg (01 Pc)+ 7KG Hand Carry		30KG (02 Pcs, one piece not more than 32 KG ) + 7KG Hand Carry RUH-PAK: 40KG (02 Pcs, one piece not more than 32 KG ) + 7KG Hand Carry		N/A
B738	10Kg (01 Pc)+ 7KG Hand Carry		30Kg (01 Pc)+ 7KG Hand Carry		50KG (02 Pcs, one piece not more than 32 KG ) + 7KG Hand Carry RUH-PAK: 40KG (02 Pcs, one piece not more than 32 KG ) + 7KG Hand Carry		N/A
	Valid From 12 July '24 till 31 Jul '24		Valid From 12 July '24 till 31 Jul '24		Valid From 12 July '24 till 31 Jul '24		N/A

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Baggage Dimensions

• Checked-in baggage dimensions should not exceed 54 inches (L+W+H=54).
• Hand carry should not exceed 7 kg in total with dimensions no more than 45 inches (L+W+H=45).
• Laptop will be excluded from hand carry.

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Excess baggage

Route	Charges
Domestic	115 PKR Per KG
Route	Charges
PAK - UAE	Rs. 250/- per Kg
UAE - PAK	AED 20 Per KG
Route	Charges
PAK to KSA	250 PKR Per KG
KSA to PAK	SAR 30 Per KG

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Lost or mishandled baggage

• Claim is to be submitted on "Baggage Claim Form" as under or else it will be inadmissible:
  • MISSING/DELAYED: Within 14 days from date baggage ought to have arrived. Compensation will be paid as per the Conditions of Carriage.
  • Production of baggage identification tag is essential for the claim.
  • SereneAir assumes no liability for valuable items in checked in baggage of the passenger.
• Procedure:
  • PAX must report at Airport office and notify complaint. If the query is not resolved, then direct the PAX to representatives mentioned below according to the concerned sectors.
  • Contact our baggage services staff at the point of destination airport before leaving the arrival hall and staff will raise a baggage “LOST or MISHANDLE” report.
  • Provide all the details needed by SereneAir Personnel.
  • Complete your name with correct spelling, any other name on the bag, permanent and temporary contact, containing item and any other relevant information.
  • The correct type and color of your missing bag through the identification chart provided by baggage services staff.
  • Provide the brand of the baggage name i-e (Samsonite or Delsey etc.)
  • Please make sure that you have the SereneAir Baggage Services contact numbers, claim file reference and documents for further queries.
  • If it happens that your baggage is not traced and you need to travel to another destination, you may contact our baggage services staff at the point for further handling and information that you may need.
•   For further information, please email us at: ll@sereneair.com

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Baggage Acceptance Policy

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Prohibited items on-board

Carrying dangerous goods on-board an aircraft is an offense. For your safety, spare lithium batteries used for the electronic devices such as cameras, mobile phones, laptop etc. and dangerous articles such as those specified below must not be carried in your checked-in baggage. Please note that this is not a comprehensive list. Please consult SereneAir for details.