SereneAir has implemented the following precautionary measures during the COVID-19 pandemic for its passengers' safety.
Departure: Passengers without masks are provided with masks at the airport. Sanitizers are placed at every counter from check-in to boarding lounge. Temperature of every passenger is checked before boarding the flight, along with all the Covid-19 safety measures.
In-flight: Our crew is geared with Personal Protective Equipment (PPE) during the flight for safety of the passengers. Sanitizers are available inside the aircraft for all passengers. SereneAir strives to give you a safe flight experience.
Arrival: SereneAir makes sure to sanitize and spray all the passengers' luggage for their safety on arrival. At SereneAir, the safety of our valued passengers is our first priority.
Charter Flight Services
For SereneAir passenger and cargo charter flight services, please email us at firstname.lastname@example.org.
Our representative will contact you within 24 hrs.
At SereneAir, we always care for our valued passengers.
Feedback form: Click here
Live chat: Click here
WhatsApp: +92 3111 737 363
SereneAir offers lucrative discounts for a group of 9 or more.
Please click here to download the form, fill it in and send it to us at email@example.com. The concerned team will respond to you in due course.
If you are interested to join hands with SereneAir for a corporate partnership, please email us at firstname.lastname@example.org. Our representative will contact you within 24hrs.
SereneAir has been providing the best cargo services. If you are interested in our cargo services, please email us at email@example.com. You'll be contacted within 24hrs.
Co-branding: SereneAir gives you the opportunity for co-branding partnership to advertise with us in a unique manner and prominent locations; on ground and within the aircraft.
Sponsorships: If you are interested in sponsorship deals with SereneAir for events and joint promotions, please email us at firstname.lastname@example.org.
Lost or mishandled baggage
Claim is to be submitted on "Baggage Claim Form" as under or else it will be inadmissible:
MISSING/DELAYED: Within 14 days from date baggage ought to have arrived. Compensation will be paid as per the Conditions of Carriage.
Production of baggage identification tag is essential for the claim.
SereneAir assumes no liability for valuable items in checked in baggage of the passenger.
PAX must report at Airport office and notify complaint. If the query is not resolved, then direct the PAX to representatives mentioned below according to the concerned sectors.
Contact our baggage services staff at the point of destination airport before leaving the arrival hall and staff will raise a baggage “LOST or MISHANDLE” report.
Provide all the details needed by SereneAir Personnel.
Complete your name with correct spelling, any other name on the bag, permanent and temporary contact, containing item and any other relevant information.
The correct type and color of your missing bag through the identification chart provided by baggage services staff.
Provide the brand of the baggage name i-e (Samsonite or Delsey etc.)
Please make sure that you have the SereneAir Baggage Services contact numbers, claim file reference and documents for further queries.
If it happens that your baggage is not traced and you need to travel to another destination, you may contact our baggage services staff at the point for further handling and information that you may need.
For further information, please email us at: email@example.com
Revamped Payment Gateway
We are pleased to announce that we have revamped our payment gateway resulting in smooth and quick credit card transactions. Any inconvenience caused is regretted.
Visitors are not allowed at the Airport!
As per the instructions of Government of Pakistan, in order to curb the spread of COVID-19; meeters and greeters are not allowed at the Airport. Only the driver may pick-up the passengers from the parking and drop them in the drop lane. Drivers will stay in the vehicle during pick or drop.
Kindly cooperate with the airport authorities in this regard. Thank you for your patience and understanding.
System Upgrade Notification!
Due to a scheduled system upgradation, reservation/fares will not be available on 23-Aug-2019 from 12:00 AM to 03:00 AM PST.
Inconvenience is regretted.
For any query, please call UAN 111-737-363. Thank you for your patience and understanding.
Dear Valued Customers,
SereneAir online payment portal (Credit Card) is presently unavailable due to system maintenance. Our teams are working for restoration of the system. All customers are requested to avoid using our website for Credit Card payments at the moment.
Kindly call our UAN 111-737-363 for any further assistance.
Flight Cancellation Alert!
Due to the current situation in Pakistan, airspace has been closed by the Pakistan Civil Aviation Authority. All flights of SereneAir dated Feb 28th, 2019 have been cancelled. We apologize for the inconvenience caused. For further assistance, kindly call UAN 111-737-363.